If you have a bad experience at a restaurant and are offered a free item to make up for it, do you accept it and go back, or are you so perturbed that you say no thanks and don’t ever return?
We recently had this type of experience at Milio’s Sandwiches in Oakdale. We previously analyzed our experience at the Woodbury Milio’s location. Milio’s is based in Madison and has 20 locations throughout Minnesota, Iowa and Wisconsin, with five Minnesota locations. The company was originally named Big Mike’s subs by owner “Big Mike” Liautaud, who opened up the first sub shop in Madison, Wisconsin in 1989. According to the Milio’s web site “Somewhere along the line, we got the idea to rename ourselves Milio’s. Sort of a combination of Mike and Liautaud, in honor of the sage of sandwich making.”
More about our experience: Heading east to Wisconsin for the weekend, we stopped at the Oakdale Milio’s to grab a quick sandwich for the road. We wanted Five Guys burgers, but the Five Guys line was long and we were in a hurry.
Whoever made our sandwich must have also been in a hurry, judging by the lack of turkey. The sandwich we ordered was The Californian, also known as the #12 on the Milio’s menu:
#12 The Californian
Roast turkey breast with double provolone cheese, guacamole and alfalfa sprouts, fresh lettuce, red ripe tomatoes and real Hellmann’s® mayo.
We ordered and got back on the road and took a few bites. Here is what we received:
While the sandwich says it has double the cheese, guac, sprouts, lettuce and tomatoes, does that mean it has less turkey? Would anyone be happy with the amount of turkey in this sandwich especially since turkey was listed as the main ingredient on the sandwich? Where is the turkey? Perhaps they could have named it:
The Californian Veggie (turkey available upon request)
Because the fact that this was a turkey sandwich was misleading.
We voiced our complaint with Milio’s via Twitter and they were kind enough to respond and offer a free sandwich. We appreciate them responding and the offer and will likely reach back out to them for that chance at redemption.
Better yet, we are going to ask them to donate three to five subs and we are going to give them away to our readers and let them decide for themselves
While it may seem simple – the restaurant should offer a makeup sandwich on the house, but not all restaurants do that – so thanks Milio’s, we appreciate it!
In our article on Red Savoy’s pizza being ready to open in IGH with the right franchisee in place, Red Savoy representative Jeff Thames mentioned how eating is emotional. If you are already upset at a restaurant or have a bad experience, is it going to make a difference? Every restaurant does deserve a second chance (in most cases that is). Restaurants, cooks, servers all have bad days, it just happens. No one is perfect.
So what would you do? Do you take the free sandwich or meal and try it again, or do you simply move on to the next restaurant on your list? Let’s hear your thoughts, comments and experience related to accepting free food after voicing a complaint.
@EatIgh sorry to hear that! LETTUCE make it up to you, how about sammie on us? DM us with your full name, email, shipping address & phone #.
— Milio’s Sandwiches (@miliossandwich) May 23, 2016